Legal Notices

The website of Virtual Assistente, a company providing services, is provided by Virtual Assistente. You can contact them via email at: info@virtual-assistente.com or by phone at: +385 92 3140193. Accessing the Website confirms that you have read, understood, and accepted these Legal Notices and Privacy Policy.

These Legal Notices and Privacy Policy, as well as any issues related to your use of this Website and its content, are subject to the laws of the Republic of Croatia, and any dispute arising from there shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia. We reserve the right to modify or update these Legal Notices and Privacy Policy at any time and without prior notice. The currently valid version will be published on the Website.

Legal Notices

The website’s content is for general informational purposes only and may not be comprehensive, accurate, or up-to-date. Your access or use of the Website will not create any contract, business, or professional relationship between you and Virtual Assistente. Any liability of Virtual Assistente for damages or any other consequences of your use of the Website or its content is expressly excluded. All intellectual property rights in the Website and its content are reserved by Virtual Assistente.

Privacy Policy

In accordance with Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection regulations, Virtual Assistente, as the data controller, may collect, process, and use specific personal data of its parties, suppliers, business partners, job candidates, and other individuals. We take the security of your personal data very seriously. We have established appropriate organizational and technical measures to protect the protection and confidentiality of the personal data we process, including strict access control to our business premises, and we require our service providers to establish such measures as well.

What personal data can we collect and process, and for what purpose?

We may collect and process personal data of our parties, their contact persons, representatives, owners, members, or shareholders, and related persons (including their name, surname, address, landline or mobile phone number, passport number, or other identification number, employment data, bank account information, payment data, and other personal data we receive). The purpose of collecting and processing such data is to provide the requested services and to comply with legal obligations, such as accounting, tax, or those related to anti-money laundering. For the same reasons, we may collect and process the personal data of other persons involved in providing services. We may also collect the personal data of our suppliers, business partners, and individuals who contact us via email, phone, Website, or other means to request a service, submit a job application, offer products or services, or for any other reason, in which case we will only collect and process the personal data you provide to us. We collect only the data you voluntarily provide through the contact form (name, email address) to respond to your inquiries. The purpose of collecting and processing such data is to conclude and perform the relevant contract with you (or negotiate such a contract) and to comply with legal obligations.

Cookies Policy

Our Website uses cookies to improve your user experience. Necessary technical cookies are automatically saved on your device as they are essential for your use of our Website. Without them, your use of the Website is not possible. Such necessary cookies do not store any personal data. Our Website also uses third-party cookies (Google Analytics) to help us analyze and understand how you use our Website. These cookies will only be stored on your device with your consent. You have the option to decline these cookies, but this may negatively affect your user experience.

Who has access to the personal data we process? When required by applicable regulations, we will allow access to your data to courts or other public authorities. Also, in accordance with collecting and processing certain data, we may grant access to such data to third parties who provide us with data processing services or other services related to the purpose for which such data were collected (e.g., lawyers we collaborate with, accounting services, IT support providers, etc.). Such recipients will be bound by confidentiality agreements not to disclose such data. In certain cases, your personal data may be transferred to third countries, in which case appropriate measures will be taken to ensure their protection under the GDPR.

How long do we keep personal data? We only keep data for as long as necessary to achieve the purpose for which they were collected, or for the necessary or permitted duration according to applicable regulations. By Croatian law, we are required to keep data about clients and other persons related to services for at least 10 years. We keep data received from job applicants for 6 months. We keep data received from suppliers and business partners until the expiration of the deadlines prescribed by law or until the expiration of the applicable statute of limitations.

What rights do you have? Regarding the personal data that we collect and process, you have the following rights:

• the right to be informed about the processing of your data;

• the right to access your data;

• the right to receive your data in a structured, commonly used, and machine-readable format and the right to transfer them to another data controller;

• the right to request the correction of inaccurate data and the completion of incomplete data;

• the right to request deletion of your data if they are no longer necessary for the purpose for which they were collected or processed;

• the right to request the limitation of the processing of your data;

• the right to object to the processing of your data;

• if we process your data based on your consent, you have the right to withdraw such consent at any time, and such withdrawal will not affect the lawfulness of the processing prior to the withdrawal;

• the right to complain to the Croatian Personal Data Protection Agency if you believe that we have violated your rights.

Contact

If you wish to exercise any of these rights, please contact us by email at: info@virtual-assistente.com or by phone at: +385 92 3140193. We will process your request in accordance with the GDPR and other applicable data protection regulations.

Virtual Assistente